• Enter your email address
    • Enter your email password
    • Choices are 
                   Create a new Ticket
                   Open Tickets
                   Closed Tickets
                   Knowledge Base - Where many questions have been answered -
                                      check it prior to creating a ticket for information. 
                   Update Profile 
    1. Click Create New Ticket
    2. End User Name is indicated
    3. Location is indicated
    4. Class > Choose Help Desk
    5. Dropdown to select the issue: Email, Hardware, Internet Browser, Other, Password Reset, Printer, Software, Wireless  
    6. ID - Identify what device
    7. Full Name
    8. Host Name is the Asset Number
    9. Student Schedule (if student device - middle and high school)
    10. Subject - be specific
    11. Details - be specific - what is happening, what have you tried
    12. Submit Ticket