For Adobe 6 & 7 - click on Edit, Preferences. Click on Internet from the list on the left. Look under Web Browser Options. Make sure there is not a check beside Display PDF in browser. If checked, click to deselect. Click OK and close Adobe. When you try to print a report, you will receive an option to open or save. Click Open and the report will open in a new window.

For Adobe 5 - click on Edit, Preferences. Click on Options from the list on the left. Look under Web Browser Options. Make sure there is not a check beside Display PDF in browser. If checked, click to deselect. Click OK and close Adobe. When you try to print a report, you will receive an option to open or save. Click Open and the report will open in a new window.

You may need to change your pop-up blocker settings if you are having problems accessing NCWISE. From Internet Explorer, click on Tools, Pop-Up Blocker, Pop-Up Blocker Settings. Type the complete logon address into the text box, click Add, and click Close.

If you are unable to see the Progress Report when you click the printer icon, check to see if you have pop-ups blocked. Follow the same steps show above: From Internet Explorer, click on Tools, Pop-Up Blocker Settings. Type the complete logon address into the text box, click Add, and click Close.

Internet Explorer version 6.0 with Windows Service Pack 1 does not have the ability to block pop-up windows. As a result, you do not need to take further action to configure Internet Explorer. However, if you are using Internet Explorer 6.0 and having problems accessing websites that use pop-up windows, make sure you have not installed additional pop up blocking software. If so, uninstall immediately.

When downloading J-initiator, allow Active X.

Keep "Print in background" option set to "No."

If you are unable to see your assignments on the Progress Report, check to make sure you have entered a due date for each assignment. If the due date is not entered, then the assignment will not print out on the progress report. If the due date is out of range (the range set in the progress report screen), then the assignment will not print out on the progress report. 

Always leave Adobe Reader open when you are printing progress reports. If you send the progress reports to the printer and then close Adobe Reader, you may experience problems with printing.

If your student roster doesn't appear in TAM, hit the F7 key at the top of the keyboard to clear the data and hit the F8 key at the top of the keyboard to populate the data.

Once you logon to NCWISE, do not close or browse away from the Internet Explorer window until you have completed your work.

If GroupWise Messenger is open when you are working in NCWISE, it may cause your computer to run slow.

There are three ways to exit: Click the Exit door, click the cancel button ("X" in the top right corner of the application window,) or click Action, Exit.

If the system becomes locked, minimize the eSIS window, maximize the browser window and click the "X" (close button) in the upper right corner of the browser window.

If you receive a message stating that you have exceeded your simultaneous sessions, you will need to log off and wait 30 minutes before logging back on to NCWISE. Most likely your computer became locked and you had to exit by pressing CTRL-ALT-DEL several times. This means that you have 3 lingering sessions on the NCWISE server. In NCWISE, you are allowed at most 3 sessions at a time. 

With Windows 98 machines, you may need to disable your screen saver if NCWISE locks up. Right click on the desktop, left click on Properties, click on Screen Saver, click the drop down arrow by the screen saver, click on None, click Apply, click OK.